Datapay.inc (“DeFo”) is committed to customer satisfaction and aims to provide exceptional service through its website and applications (collectively, the “DeFo Services”). This Refund Policy outlines the conditions under which refunds may be granted for purchases made through our DeFo Services. By using DeFo Services, You agree to the terms described herein.

Eligibility for Refund

You may be eligible for a refund under the following circumstances:

• Service Failure or Technical Issues: If the DeFo Services you purchased are not accessible due to technical failures attributed solely to DeFo, and these issues cannot be resolved within a reasonable time frame, You may request a refund.
• Incorrect Charges: If You have been charged incorrectly due to errors by DeFo or discrepancies in billing, please contact our support team immediately to rectify the situation. A refund will be provided if the error is verified.
• Duplicate Transactions: Refunds for duplicate charges occurring unintentionally during a single transaction session will be processed upon verification.

Non-Eligibility for Refund

Refunds will generally not be provided under the following conditions:

• You no longer wish to use the purchased DeFo Services but there are no technical issues.
• Failure to use the DeFo Services for which you have paid.
• Issues caused by third-party integrations or services outside of DeFo’s direct control.
• Violations of DeFo’s Terms of Service.

Refund Request Procedure

To request a refund, please contact DeFo within 14 days of the original transaction date at info@defoai.space. Provide the following information:

• Your full name and registered email address.
• Detailed reason for the refund request.
• Date and proof of transaction.

Our support team will review your request and respond within 7 business days.

Processing Refunds

Refunds will be processed to the original payment method used at the time of purchase. Processing times may vary depending on your payment provider, typically taking 5–10 business days following approval.

Amendments

DeFo reserves the right to modify this Refund Policy at any time. Any changes will be clearly posted on our website. Your continued use of the DeFo Services after such modifications constitutes Your acceptance of the updated policy.

Contact Information

For questions or additional assistance regarding refunds, please contact us:

Email: info@defoai.space
Website: www.defoai.space

Effective Date: March 2, 2025